You're very welcome.
Glad you found the right DMI tool to use.
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Re: HP DMI TOOL
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TouchPad Not responding
Hi there,
I recently have been experiencing some issues with my touchpad. I believe the issue is originating with a recent update with Windows 10 that has been interfering with my touchpad/ clickpad driver. A couple of days ago it suddenly stopped working (froze completely) which resulted in me having to resort to a USB attachable mouse. Through a bunch of system restores and download of touchpad drivers provided through the hp website, I somehow got it to work. Unfortunately, a few days later the issue cropped up again, but this time I was unable to fix the problem going through what I thought were the same steps as last time. Some information about my laptop and touchpad driver
- HP ENVY x360 Convertible 15-bp0xx
- Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz
- Synaptics SMBus ClickPad Driver
Some screenshots of the issue:
Additionally, in the device manager, the Synaptics driver does not show up until I select "view hidden devices". Hope this is clear. This problem is excruciatingly annoying.
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Re: Touchpad Not Working After Failed Firmware Update
Hello,
Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!
Thank you
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Re: Broken Link for Validity Sensor Driver sp66915.exe
Hi @Paul_Tikkanen
I have an HP EliteBook Folio 1040 G1
Im trying to install the drivers to allow my laptop to use the fingerprint sensor.
I've been trying for an hour but I cant put the drivers to work.
Do you know which drivers should I install?
How can I enable them?
Thanks!
Notebook HP EliteBook Folio 1040 G1
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Re: HP Envy x360 Ryzen F19 BIOS disaster DO NOT UPDATE
Hi guys,
Amd just released an update for graphic drivers,
Download it here,
https://drivers.amd.com/drivers/Win10-64Bit-Radeon-Software-Adrenalin-2019-Edition-18.12.2-Dec12.exe
then update your graphics driver as previously been said. extract it, go to manage, drivers, amd vega 8, update, have disk, and select amd vega 8, update!
that's it. It would probably solve all of the problems you had.
Mine works like a charm!
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Re: I cannot install Synaptics driver
hi i can not install the synaptic deive on my pc and i can not get my touchpad work with the windows 10 gesture driver, its driving me crazy
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Re: touch pad lock isn't working while the pad itself working properly
Welcome to the HP Forums!
Thank you for posting your query on this forum, it's a great place to find answers.
Don’t worry, I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need a few more details.
- How did you reinstall the operating system?
- Have you performed any troubleshooting steps before posting?
While you respond to that, I recommend you uninstall the touchpad driver and then download and install it from the below link.
https://support.hp.com/in-en/drivers
Here is how it is done.
- Start Control Panel, click Hardware and Sound, and then click Device Manager.
- Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
- On the Confirm Device Removal dialog box, click OK to start the uninstall process.
- When the uninstall process is complete, remove the device.
NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution.Your feedback counts!
Cheers!
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Re: 2-finger Scroll Problem on Websites
hi, i have the same problem, i can see your problem was on may, did you solve it? and how?
thanks for your help!
Eduardo
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My brand new laptop won't open any apps
I just bought this laptop and I thought it was going to be great from all the reviews I had seen. I'm a student so I've been using my school laptop for most of my school work and haven't taken my new laptop any where. Today I went to go get on it and it wouldn't open any games or any browsers. I read somewhere to restart the laptop and that's what I did. It still didn't work. So I put the laptop up for a few hours and I came back to it to see if it would work again. It still won't open anything. I don't know what to do. Being a high school student, it was a lot of money for this laptop and I don't want it to fall apart. Someone, if you have the answer, plese help.
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Re: HP Envy x360 Ryzen F19 BIOS disaster DO NOT UPDATE
Thanks. After hours of frustration, your solve worked!
Btw I used Ryzen 3 2200G desktop driver and it worked.
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Re: Can't install ubuntu on HP probook 440 G4
That's very strange issue you report.
You use Probook 440 G4.
Similar model (older generation) - Probook 440 G2 is even certified as 100% compatible >> https://certification.ubuntu.com/hardware/201411-16203/
I am not sure if you used Windows to create the Linux bootable media, but please try to re-download and re-create the LM image onto USB thumbdrive. Here are some instructions.
You will need :
- either 1 empty/blank USB thumb drive
- Linux based operating system ISO - e.g. Ubuntu or Linux Mint
You can directly download Ubuntu Desktop from Ubuntu's web site:
Download the x64 ISO > https://www.ubuntu.com/download/desktop
Once ready, you need to write the ISO to make a bootable media (e.g. bootable USB drive). Here is how:
How to create bootable ISO on USB device >> http://www.ubuntu.com/download/desktop/create-a-usb-stick-on-windows
Use Rufus. Consider the partition scheme and target system options.
When ready with the USB drive :
* Ensure Secure Boot is disabled (if applicable for your model)
* Ensure Legacy mode is enabled (if applicable for your model)
* Save the UEFI/BIOS changes.
(if applicable for your model) Details>> http://support.hp.com/us-en/document/c03653226
Boot from it again.
Search for open GParted. Make sure you erase everything from the dis with it prior to proceeding with the LM (or Ubuntu) installation. GParted is part of the live installers of both Mint and Ubuntu.
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Re: HP Envy x360 Ryzen F19 BIOS disaster DO NOT UPDATE
I did update after I did a driver cleanup with DDU. The setup said installed 18.82.12 but no control panel installed and the drivers were stil MS basic display driver. I was able to force install the dec 6 2018 driver and it does work well so far. I cannot find a way to install the Radeon settings or control panel.....
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Function keys either dont work or do a different function than theyre supposed to.
As the title states my function keys dont work. a couple are assigned different functions. Volume Up, Down, Airplane mode, Brightness, etc.... I checked windows mobility and the option isnt there to change or adjust them. This Laptop is 3 days old and ive invested a considerable amount of time setting up adobe, Autodesk, etc..., before realizing the issue and returning the computer for another really isnt an option. Id prefer to just correct it rather than spend countless hours setting another pc up. Any suggestions, pointers, tips, guidance, whatever, im all ears. :-)
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Re: FN action keys not working
Good Day. A warm welcome to the HP community.
I reviewed the case regarding issues with the function keys not working. I will be delighted to assist you here.
Here’s the step by step guide for you:
Click the Start button, then click Run.
In the Run window, next to Open, type MSCONFIG.
Press the ENTER key.
In the System Configuration Utility window, click the Startup tab.
On the Startup tab, under Startup Item, ensure that there is a check in the HKserv checkbox.
NOTE: If HKserv is missing, reinstall the Hot-Key Utility application by Clicking here
For Windows 10 drivers: Click here
(ignore the ads, 3rd party link has been sent to ensure your issue is fixed, I'm going beyond my way to help you and if you would like to give me virtual high five, Click on the purple thumbs up :) )
If the above doesn't help, please create another User account as suggested earlier and try again.
Hope this helps. Let me know how it goes. ;)
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Re: HP Omen command centre issue
Good Day. A warm welcome to the HP community.
I reviewed the case regarding issues with the computer crashes randomly. I will be delighted to assist you here.
Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. ;)
In this case, since you have already tried most of the troubleshooting steps, Even I suggest you to perform a recovery. Follow this link.
Hope this helps. Let me know how it goes. ;)
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Re: Assign 3 finger tap to middle click on OMEN laptop 15 2018 (Windows 10)
Bless you, sir or madam. I just got an HP Spectre x360 15, and had the exact same problem. years of using a different laptop taught me a bunch of muscle memory to use a 3-finger tap as middle mouse button. I was INCENSED that HP/Synaptics saw fit to force more Cortana on me, instead of allowing me the simple measure of customizing how I want to use the computer I paid for. (conspiracy theory: Microsoft is likely paying a handsome fee to have OEMs push their data-collection services on us and NOT provide us with an option to use our hardware for functions that we actually want, or that make us more productive).
Anyway, ranting aside, your solution is the ONLY one that worked for me. Fortunately, I was already an AHK junkie, so my only difficulty was in dealing with the arcane VKEY sequencing in the registry, which i would have NEVER been able to accomplish without your thoughtful and detailed guide. So there you have it-- you've single-handedly provided better customer service than the multi-million-dollar corporation that actually makes this stuff. This shouldn't be necessary, if market competition was functioning correctly, but in this imperfect world, thank you SO MUCH for being so excessively useful. If you're ever in central Texas, I'll buy you a [beverage]!
kris in austin
P.S.
I actually registered just to say thank you, and if you knew how slovenly I am, you'd realize how big of a compliment that is to you :)
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Re: Annoying Static Noise While Watching Videos
Welcome to HP Forums,
This is a great place to get support, find answers and tips to your technical queries.
To assist you with accurate information I would require more information regarding this:
- Did you check by completely uninstalling the drivers again reinstalling it from the HP support site?
For now, try these steps:
- Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. Then check the box delete the software for this device.
- Then restart the computer and update the chipset and audio drivers from this link: http://hp.care/2DofTJ1 and follow the on-screen instructions.
- Now check if the situation has been corrected.
If the issue persists, then try these steps:
- Windows Audio is a Windows service that manages audio for Windows-based programs. If at all this service is stopped due to any reason, audio devices will not function properly.
To fix audio services, open the run command and launch services.msc. - In the services window search for Windows Audio and right-click on it to select Start to start the audio service.
- And ensure the Startup Type is set to Automatic.
- Click Apply and OK.
Restart the computer and check if it works.
- If the problem continues, then follow the all the relevant steps that best match your issue from this guided troubleshooter https://support.hp.com/us-en/product/hp-omni-120-1100-desktop-pc-series/5186992/model/5192385/document/c05207095 (HP PCs - No Sound on HP Computer)and check if it gets fixed.
Keep me posted, how it goes!
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
Cheers:)
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hotbar isnt working
Out of nowhere my keys F1 -F12 arent working at all and nothing happened to my laptop, like i said before it was out of nowhere any suggestions.
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hotbar isnt working
Out of nowhere my keys F1 -F12 ( Brightness, audio, pause/play, fast forward, rewinding , airplaine mode , ETC ) arent working at all and nothing happened to my laptop, like i said before it was out of nowhere any suggestions.
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HP Omen 2018 i7 8750H GTX1060 on Windows v1809 and latest drivers from HP severe throttling.
Updated my HP Omen 15 2018 (i7 8750H, GTX 1060, 16GB RAM, 256 m.2 SSD plus 1TB HDD) to latest Windows 10 v1809. No problem until I downloaded and installed latest (Nov 2018) drivers for my particular Omen at HP Support (my laptop is registered, easy to see if new drivers are available).
After HP support drivers were installed, Omen now severely throttles CPU after about 15mins of CPU intensive gaming (although because this is a 6 core CPU, only 50% CPU usage is registered, much headroom for performance). GPU use is only 40 to 55% while gaming.
When it throttles, game runs slow, super slow, diving to 10fps (from 80 to 100fps), CPU usage dips to 30%, and GPU usage follows as 10fps does not need much GPU power. Neither CPU or GPU goes past 50% usage, yet it throttles down. CPU Temps do go at 90degrees C at start of game (GPU never goes beyond 75deg C). Omen Control Center set to Performance (same effect happens when set to Standard), Power Plan set to HP recommended (power plan created by HP, and is actually the only plan, unless you create your own.
Note, among drivers installed that caused the severe throttling is latest BIOS, and Intel Dynamic Platform and Thermal Framework Client driver. All drivers from HP Support.
Is HP going to turn this gaming spec Omen to an office work laptop with this aggressive throttling via latest drivers? And 10fps is just unplayable.
Note: No BIOS adjustments, no throttle stop or other overclocking solutions installed/used in this machine.
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