Hello comunity,
I would like to install windows 7 on my pavilion g6-2239 sl.
I found only the software for windows 8 and 8.1 on the hp website ( https://support.hp.com/it-it/product/hp-pavilion-g6-2200-notebook-pc-series/5296082/model/5322166/drivers ).
Anyone can provide me the link with the drivers for windows 7 64-bits operating system?
thanks you
Samuele
I have pretty much the same problem, except Windows Hello says it does not recognize my face and I must log in using PIN or password. When I go to Sign In Options in Accounts and click on setup under Face Recognition, it asks for my PIN, then...nothing. If I delete my PIN, then go through setting up face recognition, the camera comes on, scans my face, then requires me to set up a PIN. After it completes though, it does not save - as though I never started the process at all. So, I know the camera works, I know a PIN works, they just don't work together when setting up Windows Hello.
I contacted HP support. They confirmed my camera is working properly and referred me to Microsoft support. MS support accessed my computer remotely, went through a bunch of options, running Windows Update, changing the way services start, checking the HP support assistant for updates, and creating new users to try face recognition. None of that worked. Next they ran Windows 10 Update Assistant, which downloaded a fresh copy of Windows (Home) to my computer. It ran, setting up Windows all over again. I was assured by the tech this would fix the issue, but it did not.
Rolling back the camera driver did not work. In Device Manager, the camera is listed as HP IR Camera. Details show it as Realtek DMFT - IR, with the Device Instance Path as USB\VID_05C8&PID_0801&MI_00\6&503E3DC&0&0000. Usually the camera is listed in the Cameras category, along with HP TrueVision HD. But, after rolling back the driver, the HP IR Camera moves to an Imaging Devices category.
At this point, I've basically given up. I'm not new to computer hardware nor Windows operating systems. This just doesn't seem to have a resolution.
One other thing...when I started with Microsoft Support, the tech told me this issue was a Set Up, Install, Update issue - and there would be no charge for support - presumably because it worked before the Fall Creators update. During the process, I lost internet connection (thanks Suddenlink!!) and had to reconnect with MS Support after my internet was back up. On reconnecting with MS, another tech told me there would be a $149 charge, differing from the no charge Set Up, Install, Update reason I was told at first. So, my advice is, if you contact Microsoft, tell them it was working before the update and now doesn't. It seems that has bearing on how they classify it and proceed.
Regards,
Laner61
Just bought the labtop yesterday from the Best Buy, and didn't realize it came with MCAFEE livesafe, accidently deleted it. Does someone know, the Mcafee comes with the labtop is free trial or one year use? The customer support asked this question, I don't even know. Thanks for any help.
Try these.
Do not try theBIOS or Firmware drivers.
REO
I recently purchased a notebook about 2 weeks ago and when i registered it on HP site it says the warranty was already expired.
Hi:
See if you can begin the warranty correction process by reading the info at the link below...
https://support.hp.com/us-en/document/c05084516
If that link isn't of any help, you will have to contact HP technical support and have the warranty start and end dates adjusted.
Hi,
To install the smbus and usb 3 controllers, you will need to install the amd chipset drivers and restart the PC.
You want the 1st file listed on the webpage.
http://support.amd.com/en-us/download/desktop/legacy?product=legacy4&os=Windows%207%20-%2064
Hi. I have an HP Notebook 15 bought in early-mid November of this year (2017). I bought it brand new, never used. The charger worked fine up until this afternoon when I unplugged it, which I rarely do. I tried turning it on and off, using a different battery, different outlets, draining it for 60 seconds while it was unplugged, etc.
Nothing works and I currently cannot pay shipping to HP for them to fix a simple battery issue, although my computer is still under warranty.
Anything to help would be awesome, thanks!
Thanks Dragon-Fur for your detaild explanation.
Somehow I managed to turn the computer on. It only had 9% battery left, so I rushed to uninstal the Microsoft ACPI-Compliant Control Method and disable the Microsoft AC Adapter. And guess what... the battery charged.
But once I restart the computer, those drivers get installed again and the battery stops charging again...
It looks to me it is a software issue.
I tried to update those 2 drivers but the Windows says they are up-to-date.
Any ideas on how to get this sorted for good?
Maybe re-installing the whole Win10?
Many thanks in advance for your answers.
Hi
Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!
I understand that you are unable to use HP Jump Start on your notebook, is that right?
Not to worry, I will be glad to assist you.
Have you tried any troubleshooting steps on your own?
May I know the exact product number of your computer? Click here. Please do not share the serial number of your computer.
May sure your computer is connected to the internet and try to use HP Jump Start again.
Refer to this HP Article for assistance. On the bottom of the article there are some steps suggested, try them in your spare time.
More over Adobe Photoshop and Adobe Premiere are not free programs these are paid programs and that could be one of the reasons why you are not able to download.
I hope this helps. Let me know how it goes for further assistance.
Keep me posted,
If the information I've provided was helpful,
give us some reinforcement by clicking the solution and kudos buttons,
that'll help us and others see that we've got the answers!
Good Luck.
One of the recommendations that was posted earlier on this forum was to try the freeware utility "driver booster". I tried that but it did not resolve the problem. But, I do appreciate your thought. Thanks!
The apparent reasoning behind removing the driver is that Windows will reinstall a working copy when the system reboots (and the driver is discovered to be missing).
That being said, I have never had to do this.
I cannot predict whether reinstalling a fresh copy of windows is going to help, hinder, or put you right back where you are now.
In general, though I don't find anything in the your HP Drivers / BIOS information to support the suggestion, your OS and hardware are better prepared when both Microsoft and the HP Drivers / BIOS are kept updated.
If I find anything definitive to add I will update this post.
Thank you for participating in the HP Community Forum.
We are a community of HPenthusiasts dedicated to supporting HP devices and technology.
Hi @zoeyrock
Thank you for joining HP Forums. Thank you for posting your query
I see that you have a New Notebook and it's stuck on the Lock Screen.
I could help.
I suggest you do a Power Drain if your Notebook has a removable battery.
Shut down the Notebook ( Press & Hold the power button ) > Remove the Battery and Ac Adapter > Press and Hold the power button for 30 seconds > Put back everything.
- Turn on the computer and repeatedly press the F11 key about once every second until the Choose an option screen is displayed, and then continue.
- On the Choose an Option screen, click Troubleshoot.
- On the Troubleshoot screen, click Recovery Manager.
- Under Help, click System Recovery.
- When Recovery Manager prompts you to back up your files, select a backup option:
- The Welcome to HP Recovery Manager screen is displayed. Read the on-screen information, and then disconnect any connected devices and cables, such as Personal Media Drives, USB drives, printers, and faxes.
- Remove media from internal drives, and remove any recently added internal hardware.
- Click Next to continue.
- When recovery preparation is complete, click Continue to proceed to the installation phase of the recovery process. The computer restarts several times during the recovery. This is normal. Do not close, shut down, or disconnect the computer while HP Recovery runs.
- Recovery Manager reformats the Windows partition and reinstalls the original software.
- After the system recovery is complete, click Finish to restart the computer. Complete the setup screens and wait until the computer finishes the setup.
- Once the setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
- Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
If the issue persists, please contact our Phone Support.
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.
Let me know how it goes.
Thank you. 
Thank you for the answer. Accelerometer does not show up under "Add and remove Programs", so I deleted accelerometer.exe, That seems to work.
But there is another problem: The AMD videocard, which should be part of the system, does not work. I installed the respective driver downloaded from HP-site. The installation seemingly worked with no error message, but in device manager no second videocard shows up.
What can I do to get the second videocard working? Systeminformation below.
I apologize for the inconvenience,
Many thanks in advance.
putput
Systemmodell HP ProBook 6570b
Systemtyp x64-basierter PC
System-SKU A5E64AV
Prozessor Intel(R) Core(TM) i5-3320M CPU @ 2.60GHz, 2601 MHz, 2 Kern(e), 4 logische(r) Prozessor(en)
BIOS-Version/-Datum Hewlett-Packard 68ICE Ver. F.68, 13.07.2017
SMBIOS-Version 2.7
Version des eingebetteten Controllers 66.56
BIOS-Modus UEFI
Thank you for the answer. Accelerometer does not show up under "Add and remove Programs", so I deleted accelerometer.exe, That seems to work.
But there is another problem: The AMD videocard, which should be part of the system, does not work. I installed the respective driver downloaded from HP-site. The installation seemingly worked with no error message, but in device manager no second videocard shows up.
What can I do to get the second videocard working? Systeminformation below.
I apologize for the inconvenience,
Many thanks in advance.
putput
Systemmodell HP ProBook 6570b
Systemtyp x64-basierter PC
System-SKU A5E64AV
Prozessor Intel(R) Core(TM) i5-3320M CPU @ 2.60GHz, 2601 MHz, 2 Kern(e), 4 logische(r) Prozessor(en)
BIOS-Version/-Datum Hewlett-Packard 68ICE Ver. F.68, 13.07.2017
SMBIOS-Version 2.7
Version des eingebetteten Controllers 66.56
BIOS-Modus UEFI
This may have nothing to do with your problem but you should install this.
http://ftp.hp.com/pub/softpaq/sp82501-83000/sp82542.exe
REO
Hi
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out
As I understand, you wish to change the settings for your touchpad.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
Please refer to the article for customizing tapping gestures.
For more information, you could refer the user guide of your notebook.
Hope this helps!
I hope you have a good day ahead,
And feel free to ask any other queries as well,
Considering, this forum has some of the best people in the world available and ready to help.
Hi
Welcome to the HP Forums!
Thank you for posting your query on this forum, it's a great place to find answers.
I reviewed your post and I understand that the Bluetooth mouse keeps disconnecting randomly.
Don’t worry, I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need a few more details.
Meanwhile, I recommend you replace the mouse batteries and test whether that resolves the problem.
If the issue persists, I recommend you follow the steps in the below article.
Let me know how it goes and you have a great day!
To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution”as it will help several others with the same issue to get it resolved without hassles.
Take care.
Cheers!