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Re: Driver issues

December 26, 2017, 5:30 pm
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I am having the same issues with the same laptop but still on Windows 10 Home that it came with.  

 

the directx not found on anything that requires direct x10, or 11

 

installing dx9 from microsoft solves anything that looks for dx9, dx12 works fine

 

any gpu stress crashes the system, withen seconds including games or benchmarking programs  (really doesnt seem heat related, it never gets very hot)

 

running newest bios

 

and previous poster is correct, the ONLY video driver available is from HP, AMD is not providing an updated one

 

hoping for a bios and or video driver update to solve issues

 

fyi: video playback works fine and never crashes

 

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HP COMPAQ

December 26, 2017, 6:15 pm
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meu notebook esta sempre reiniciando e aparece temperature (90D) como posso resolver isso sem desmontar ele

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Taskbar's "automatically hide mode" is not working

December 26, 2017, 6:24 pm
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On the Taskbar Settings page, I have "automatically hide taskbar in desktop mode" selected.  I've even switched the option for "tablet mode".  It will ocassionly work, but it is quite frustating because it will then stop.  This then blocks the lower section of all the pages/programs I am using.

 

I've even thought about switching is back to just stay open... but I don't know how to resize the pages/programs to fit proberly with the setting.  

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Re: HP COMPAQ

December 26, 2017, 6:37 pm
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Thank you for visiting our English HP Support Forum. We are only able to reply to posts written in English. To ensure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Forum.
 

German: HP Kundenforum
Spanish: Foro de usuarios de HP
French: Forum des utilisateurs
Portuguese: Fórum dos usuários HP
Chinese: 惠普个人客户支持论坛
Korean: HP 지식커뮤니티


Thank you for your understanding.

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Re: Taskbar's "automatically hide mode" is not working

December 26, 2017, 6:40 pm
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I played around with it and fixed my second note about resizing window automatically.

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When i go into settings then devices and then bluetooth the window closes within 10 seconds

December 26, 2017, 7:50 pm
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My x7500 mouse continuely drops out and today when i went into settings clicked into devices and brought up bluetooth the  screen only lasts for around 10 secondsbefore closing down.  Can anyone give me a clue in how to fix both prolems any advice is appreciated,

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This HP Envy 15-118nr Energy Star still won't shut down without holding the power button down!

December 26, 2017, 8:45 pm
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  I had an old HP Printer and I loved it! It was the best I ever had, and even though it gave me no problems, the self update checker kept coming up with new updates for years! I do -or did-, a fresh install of the OS about once ever year or so and of-course I had to reinstall the printer each time. But that was never a problem. I told my Wife that Dell Computers went dead cold after three years and you couldn't buy an update for them and I was going to go with HP. Dell got me once more with the Alienware that would not boot NEW! The Tech Guys got tired of fooling with it and said they were sending me a replacement for it and to return the computer in the box the replacement came in. It was later that I noticed the rear panel of a 50 lb. Desktop and saw they had stuck me with a REFURBISHED computer while I was left paying for a new one. They promised that I would always have updates with the NEW CONCEPT in computers and that I could upgrade the processor and chipsets and it would be YEARS before I needed another computer! Well, in three years the updates stopped. It started smoking and would have caught fire if I hadn't been there by it when the smoke started coming from the top vent!

 So, I bought my Wife this HP! I bought it only to find that it must have been the very last one of this model left in HP's inventory. It was no problem figuring that out when I was trying to keep it updated for her! It won't shut down for a couple of hundred times, then shut down like an OLD PRO! No explanation for it. You people have been great and most of the things you suggested worked-for a few times! Now, the old Accelerometer! This is the only computer in the house now. I am finished with HP-the great updates for the OLD printer doesn't apply to the computer. The Wireless HP Printer has been nothing but trouble. HP can't get it connected, but Windows 10 has no problem connecting it up! I NEED A COMPUTER AND PRINTER or TWO COMPUTERS, but don't want another Dell nor HP! HP is like the old Roxio Burning Software. They have no answers for their problems and turn to the COMMUNITY to solve their problems. The SAME WITH DELL! I have a New Roxio 10 Creator-sold for about $200.00 and A New Roxio 9, that were gifts I never opened! I am felling the same with HP and DELL. I wouldn't un-box one if they were gifts! Can anyone recommended a BRAND for me. I talked with Intel and they suggested buying one from their website, mostly names I never heard of, but DELL AND HP is right in there, though they have VERY limited numbers of Models. Has anyone had good experience with ANY BRAND within the last 4-5 years? I have a feeling that since everything is MADE and ASSEMBLY in China, the TECHs don't know enough enough about the products to help you no matter how hard they try! Perhaps it's because they can't understand ENGLISH! It's hard to get help from someone who can't understand you or you them! If anyone can tell me of a GOOD BRAND COMPUTER they have actually had experience with in the last few years, PLEASE LET ME KNOW!

harmie1

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Re: HP smart adaptor popup

December 26, 2017, 8:50 pm
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I have this problem with a new HP Envy x360 Convertable 15m-bp1xx running Windows 10 Home v. 1703.  There is no directory or files as described.  It is more than annoying to get a popup lecture when I am using the HP power cord that came with the machine.  This is absurd.  How do I turn the pop-up off?

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battery problems

December 26, 2017, 8:56 pm
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My laptop doesn't fully charge mostly up to 80%, and it dies at 20% , also the charging fluctuates ,showing white and orange light repeatedly even when the laptop isn't fully charged yet. Also when it has reached a certain percent mostly 80-84% , it signifies plugged in but not charging . pls what do I do .
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Re: Need help disassembling my HP 17 P161DX laptop

December 26, 2017, 9:15 pm
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Thank you, I made some progress. I got the corner covers removed but there's one more obstacle - the optical drive.

 

On page 28 of the service manual, it states "Use a flat tool to press on the optical drive bracket tab to release the optical drive."

 

I can't find this "bracket tab" anywhere!

 

 Here's the underside of the laptop, the optical drive is on the left. 

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Cant add contacts to new laptop

December 26, 2017, 10:36 pm
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Cant upload contacts to new computer
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Re: Is it possible battery charging limit/threshold to 80%?

December 26, 2017, 11:05 pm
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Ultimately they want our battery to die rapidly so that we will purchase new one!
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HP client security - possibility to use windows current user and pass to automatically login

December 26, 2017, 11:17 pm
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Hi all/ 

while using my previous HP with HP client security it was an option while recording credentials for automatic logon to a web site to use a currently logged windows user credentials.

 

I use currently ver 9.3.4.2441 and cannot find this option.

can you help me with this? 

if this version does not support such function, would you please advice which version to use to have this functionality?

thanks!!

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Re: HP accelerometer and Windows 10

December 26, 2017, 11:26 pm
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My laptop cursor doesn't show and tuchpad or keyboard doesn't work.

How do download and install "Updater driver software"???!!!
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Re: Laptop is Very Slow ..Even oeninf C: drive takes a while to load

December 27, 2017, 1:48 am
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Thanks for reaching out to us on HP Support Forums. I came across your post and would like to assist.

 

I understand that you have an HP Notebook - 15-bs015dx. I read that the performance of the laptop is very slow. Not worry, I'll do my best to help you. 

 

To assist you better, I would like to know the following information:

  • Is the laptop slow since the time you power it on or does it become slow afterward?
  • Did any software changes or updates happen on the laptop post which this issue may have started?
  • Does it perform slowly while performing a particular task or no matter what you do it is still slow? 

Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Power off the laptop.
  • Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
  • Disconnected AC adapter from the laptop.
  • Press and hold the power button for 15 seconds.
  • Reconnect the battery and plug the AC adapter.
  • Power ON the laptop.

Also, I suggest you to perform the steps as described in detail from this HP document. These steps help in fixing various performance related issues in Windows 10.

 

You may run hardware tests on the laptop to ensure that the hard drive and memory are all good.The following steps will help:

  • Shutdown the laptop.

  • Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

  • On the main menu, click Component Tests.

 

 

 

Figure : Selecting Component Tests from the main menu

Selecting Component Tests from the main menu

 

  • The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.

 

 

 

Figure : Sample list of Component Tests

Sample List of the Component tests

  • Now, one by one you may initiate the Processor Test, Memory Test and the Hard drive test.

 

If any of these tests fail then please contact our HP phone support team to explore the service options available for your HP laptop. 

 

I sincerely hope this fixes the issue.  Please let me know how this goes. Good luck! Smiley Happy

 

 

 

 

 

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HP Accelerometer doesn't work

December 27, 2017, 2:30 am
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HP Accelerometer doesn't work on hp probook 450 g2 after upgrade windows 10 to version 1709 x64 bit

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In need proper drivers

December 27, 2017, 2:52 am
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I formatted my laptop and I'm in need of the suitable drivers for this model especially the wifi driver, bluetooth, usb  ports, etc.

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Re: In need proper drivers

December 27, 2017, 3:00 am
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Re: HP Accelerometer doesn't work

December 27, 2017, 3:16 am
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Re: In need proper drivers

December 27, 2017, 3:42 am
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Please, I really need help.

I need the drivers for its wifi connection and I can't even use the other USB ports.

I have 3, but only 1 works.

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