Hi
Thank you for replying with this detailed response 
I appreciate your time and efforts,
Yes, You can try un-installing them and install the HP support assistant again. Please let me know if it worked out. 
Keep me posted,
If the information I've provided was helpful,
give us some reinforcement by clicking the solution and kudos buttons,
that'll help us and others see that we've got the answers!
Good Luck. !!!!
Hi @The_Fossette,
Thanks for your quick reply.
I won't call HP phone support any longer; I called them last time. They asked to use any passive pens instead of the HP active pen. I wait on phone for half hour and the service agent give me passive pen solution by answering me in less a minute.
I will wait for HP insedy BIOS update for this specific 2-in-1laptop; because this is my first 32-GB DDR ram convertible touchscreen laptop; it is still very valuable even though the active pen is not working - BTW, passive pen use experience is not exciting...
i do hope you will follow up HP QA engineers to improve the products.
Once again, appreciate your time and help.
I am not able to log into my laptop. I enter my password and it keeps telling me it is incorrect. I have not changed my password. I do not have the option to reset my password. Can someone help me with this?
Thank you!
My computer after the clean installation of the windows 64 bit does not start in ufei mode. Since I activated the legacy support, it does not return to the previous state. I upgraded the bios and the problem was not fixed. It is the first time that this happens to me. Could someone help me?
Thank you in advance.
I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any. You should be contacted within 4 business days (Excluding holidays & Weekends).
Response times may vary by region. Please send a Private Message, if you aren’t contacted within 4-5 business days.
You need to check with Dell for Inspiron product group.
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Hi
As you have mentioned that you are having issues with the stylus, I recommend you follow the steps in the below article and check if it helps.
Let me know how it goes and you have a great day!
To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution”as it will help several others with the same issue to get it resolved without hassles.
Take care.
Cheers!
My Number is W2MBBUA#ABA also where do I go to remove the keylogger if its effect?
My simplepass fingerprint reader stopped working the other day. I went through the troubleshooting recommendations and the BIOS is up to date. In the Device manager properties for the biometrics it says that
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19).
Is there a way to repair it safely by me?
Hello,
Thanks for stopping by the HP Support Forums! I’m here to help!
I see that you are having trouble with the HP Support Assistant. Try to uninstall and reinstall the support assistant as suggested here:http://bit.ly/2o57Nln
If the issue persists, then go tohttp://hp.care/2oFOQnv and enter the pc product number to download and install the drivers.
Let me know how that goes!
Good luck
Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
I was able to fix the problem by redownloading the driver sp 55109. The fingerprint reader is now up and running.
Walvisch
Hello,
Thanks for reaching out! I'm here to help
The program is not spying on you presently unless someone activates and it’s deactivated by default.
Since the security patch is not working, please contact the HP phone support to get further assistance on this.
HP Technical Support can be reached by clicking on the following link: www.hp.com/contacthp/
(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
(3) Once completed click the 'Show Options' icon on the bottom right.
(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.
Good luck
Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
If you have any troubles, let me know and I’ll do my best to help!
I'm not finding any info for that model number. You actually need to find the letters/numbers that come after Pavilion 15 -- for example, HP Pavilion 15-ab500. Then you can look up the model in the list I linked you to, and if it's on there, the softpaq to resolve it will be right next to it in the table.
Hi
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues with you laptop shuts down randomly, don't worry as I have a few suggestions which should help you resolve this issue.
To provide you with an accurate solution, I'll need a few more details:
Have you recently made any software or hardware changes on the PC before the issue started?
Does the laptop shuts down due to overheating?
Have you checked if the laptop shuts down in Bios?
In the meantime, let's try these steps here:
In the meantime, let's start off by performing a Hard reset on the Notebook:
Step 1: Performing a hard reset: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.
Step 2: Boot the computer into the Bios screen and check if it shuts down.
1. Turn off your computer
2. Make sure you have connected the power cable
3. Turn on your notebook, as it is starting press the F10 button repeatedly
Once you are in the BIOS, leave the computer in the Bios screen for a while and check if it stays ON or does it shuts down. If the laptop shuts down even in the Bios it is likely a hardware failure.
If the laptop stays on in the Bios, I would suggest you try these steps here:
Symptoms of heat issues and causes of excessive heat
The following list describes some of the issues caused by overheating in the notebook:
Games stop responding during play.
Windows stops responding during use.
Fans inside the notebook become louder because they are spinning faster as the laptop gets hot, to remove the heat.
When starting the laptop, it sometimes stops at a black screen and does not open into Windows. Windows usually stop responding when it does open.
The following list describes some causes of excessive heat:
Dust inside the laptop.
A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.
Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.
High ambient room temperature.
Step 1: Removing dust and lint by cleaning vents
Step 2: Ensuring proper space for ventilation
Step 3: Updating the BIOS
Step 4: Using HP CoolSense technology
Step 5: Placing the notebook in a cooler room
Step 6: Testing for hardware failure
If the hardware has failed, capture the failure ID and revert for further assistance.
If the Fan is Noisy and Spins Constantly, PC is Warmer than Normal: Click here for more details.
I hope this helps. Let me know how it goes for further assistance.
Eagerly waiting for your response!
I hope you have a good day ahead,
And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.
Regards,
Hi
Welcome to the HP Forums!
Thank you for posting your query on this forum, it's a great place to find answers.
I reviewed your post and I understand that the touchpad stops working randomly.
Don’t worry, I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need a few more details.
Meanwhile, I recommend you uninstall the touchpad driver and download and install it from the below link and check.
Let me know how it goes and you have a great day!
To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution”as it will help several others with the same issue to get it resolved without hassles.
Take care.
Cheers!
Hi
Welcome to the HP Forums!
Thank you for posting your query on this forum, it's a great place to find answers.
I reviewed your post and I understand that your computer is running very slow.
Don’t worry, I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.
Meanwhile, follow the steps in the below article and check if it helps.
Let me know how it goes and you have a great day!
To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as“Accepted Solution”as it will help several others with the same issue to get it resolved without hassles.
Take care.
Cheers!
Hi
Welcome to the HP Forums!
Thank you for posting your query on this forum, it's a great place to find answers.
I reviewed your post and I understand that the wireless mouse keeps disconnecting.
Don’t worry, I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need a few more details.
Meanwhile, follow the below steps and check if it helps. The issue might be occurring due to the outdated\corrupt Bluetooth driver.
Let us uninstall and reinstall Bluetooth driver and check.
Here is how it is done.
NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.
Then download and install the driver from the below link and install it.
Let me know how it goes and you have a great day!
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care.
Cheers!
Barachiel,
I uninstalled the three programs and now it does a three steps of the install and then disappears...???
Right after step 3 it just disappears off the screen... I am going crazy...!!!
Thank You for your help and assistance...
Johnny
The HP recovery manager application is not working. I uninstalled it. I need to download from HP and re-install it. I googled from this site. Either the link is just update or it does not work for my laptop. Where to download it? Thanks!
Thank you for your response. My model is HP ENVY TS 17 Notebook PC. I don't see it on the list. Does that mean I don't have the issue? Thanks!
Tamima