Someone is not telling the true here. The specs of your computer or yourself. The spesc says your machine does NOT have Bluetooth:
https://support.hp.com/au-en/document/c03898001
http://partsurfer.hp.com/Search.aspx?searchText=E0X70UA
It ONLY has Atheros AR9485 802.11b/g/n 1x1 WiFi adapter.
How do you know it had Bluetooth ?
Regards.
Hkmahoney87 wrote:Hi there!
I tried this fix, but the freshly downloaded HP 3D Driveguard will not show up in my programs and features on my control panel...Have I done something wrong?
Please help!
Many thanks,
Haley
Just downloading a file doesn't install it, in fact, running the file you download from HP doesn't install it. Please, browse the thread, specific instructions on how to get this installed have been posted several times.
My Office 2010 Excel that came with my computer no longer is working. It keeps asking me for the product key which i don't have anymore. The software was already on the computer.
Here is how to fix We can’t find your camera in Windows 10 error code 0xA00F4244
1 – Through Settings Pane
2 – By Resetting The Camera App
3 – Update Webcam Driver
4 – Re Register Windows Store App
5 – Roll Back Your Webcam Driver
Source:- http://merabheja.com/fixing-we-cant-find-your-camera-in-windows-10/
Hello,
I check HP software and driver update weblink for ENVY x360 - 15-bq051nr
it shows BIOS updates -
HP Notebook System BIOS Update (AMD Processors)
Type:
BIOS
Version:
F.13 Rev.A
I downloaded this image and see the following msg -
this laptop's current BIOS is insedy F.04 released in July 2017.
The new F.13 is from AmericanMegatrend - this is fundamentally wrong...
I need your help to following up HP BIOS team - how this can work?
Thank all of you for your support
Hi @IT_WinSec,
Thanks for your quick and thorough reply. A bit off topic here and there but I got myself to thank for that for not being entirely clear in my questions and making some typo’s here and there.
So back to my questions and your reply’s.
Question 1: How is that even possible? If the fix is recent shouldn't the new driver have a higher drivernumber?
Answer: They didn't change the driver number. Reason : Well, I don't know.
My reply: Thanks
Question 2: Where can I find a working updated driver
Answer: Here is the latest one >> https://support.hp.com/us-en/document/c05827409
My reply: Yeah that one worked, may be my download was just corrupted twice yesterday.
Question 3: Can I safely remove HKEY_LOCAL_MACHINE\SOFTWARE\Synaptics\SynTP\ or even HKEY_LOCAL_MACHINE\SOFTWARE\
Answer: Something with “all due respect” which I totally deserved, because I provided the wrong regkey for my question. The question should have been.
Can I safely remove:
HKEY_LOCAL_MACHINE\SOFTWARE\Synaptics\SynTP\
or even
HKEY_LOCAL_MACHINE\SOFTWARE\ Synaptics\
Meaning can I remove anything associated to the SynTP driver or even anything associated to Synaptics as a whole. I wanted to know this because HKEY_LOCAL_MACHINE\SOFTWARE\Synaptics\SynTP\default contains the keymapping values for each key in my registry and that doesn’t feel right. Kind of feels suspicious.
Question 4: How can I check if my system is breached and a keylogger is active?
Answer: My point is not to focus on one single Synaptic driver vulnerability (which is patched now) but to focus on the bigger picture.
My reply: I agree, but I still think there is a difference between a) a bug which results in an error. b) a bug which results in a vulnerability and c) malicious source code in your touchpad driver, because even the smallest of testing procedures could have detected that.
Since there are keymapping values present in my registry I was just curious if they would be there even if the keylogger is de-activited or if the keys being there mean that in my case the keylogger was activated.
p.s.
After installing the new driver, my device withing device manager still has 16th of august as a last modified date and the SynTP.sys also still has the same last edit date of 18th of august 2017. Even if they forgot to change the driver version I would have expected other dates after installing the newest driver version.
Hi,
Few days ago i bought a new laptop HP Pavilion 15-cc505nl
Spec:
Intel® Core™ i5 7gen 7200U 2,5 - 3,1 GHz
12 GB SDRAM DDR4-2133
NVIDIA® GeForce® 940MX
SSD M.2 256 GB
Windows 10 64BIT
When I'm playing games I have massive FPS drops when the PC is on charge (Even with games that don't require high performances).
When the battery is fully charged and the AC is disconnected I have no FPS drops. If the battery is empty and I connect the AC the FPS drops every minute.
Temperature during the game is less than 65*C.
I already tried the following steps:
-Battery on high prestations
-Installing newest drivers (HP and NVDIA)
-Updating Windows 10
-Changing settings in NVIDA control center
- Update BIOS to F.13
I also checked the AC voltage and amperage and both are ok (19,5 v and 3,33 a). It's a 65w adaptor.
Thanks
This laptop came with Win 7 and has had Win 10 pro installed . But the guy that did it wiped out the boot sector and the Smart Freind expert said there was nothing she could do for me. HP doesn't have the software in any form to help me with. I find that very hard to believe. When I did a search for the old OS I couldn't find it. I've installed Win 10 pro on a few pc's and if there is already an OS on it the leaves all the windows fill on the pc and marks it old Windows. But that isn't on this one. How can I get the bundled software back on my pc? I would really like to use the biometrics her self
More info: sku no.: A6X02UA #ABA , SN:2CE209ID94, OEM Marker for Win7 is present in Firmware BIOS ver: F.1c
Vendor: Insyde
I signed up for Smart Friend Support today and they say HP doesn't have the software sitting around and I needed to find it on the open market and then call back and they will help me install it. I know how to install it. I just need to find it if it can't be extracted from my hdd. While looking around I found all the files mentioned using Computer Management, but I don't know which files I would need. I don't even have HP recovery.
Hi
This answer is quite long and really may not address your specific problem...
Depending on how well the disk was wiped, the recovery partition may be there.
Gparted can find/recover lost partitions, boot from a DVD/USB, then move onto clonezilla for an alternative.
For the W7 (or W8) part, and the W10....
This First part only works when a valid Recovery Partition is enabled.
If it displys an error message then move onto the Second part,
OR if you have data you wish to try and save using the XCOPY command.
Then create your own Repair/Recovery/Rebuild/Re-install media or buy a set from HP.
Turn off the computer.
Disconnect all connected devices and cables, Media Drives, USB drives, printers, & faxes.
Remove media from internal drives, and remove any recently added internal hardware.
Do not disconnect the monitor, keyboard, mouse, or power cord.
Turn on the computer and repeatedly press the F11 key, about once every second,
until the Choose an option screen is displayed, and then continue.
On the Choose an Option screen, click Troubleshoot, and work your way through the screens.
Second Part:-
This may require another PC. Find and Download your .iso from…
(You will need a NON_OEM key for W7;
W8.x and W10 should activate automagically from their embedded licence key.)
https://www.microsoft.com/en-us/software-download/windows7
https://www.microsoft.com/en-us/software-download/windows8
https://www.microsoft.com/en-us/software-download/windows10
For when it’s a NON MS OS ( iOS / Linux ) creating the install media.
www.microsoft.com/en-us/software-download/windows10ISO
A 3rd party site like…
heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-and-office-iso-download-tool
Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.
Even though it has NO actual HP software/drivers included, you may be able to
XCOPY the C:\Users\* area onto a ‘large’ USB stick, via the Command Prompt.
You’ll need to try various drive letters; D:..-..Z: until it’s matched - could be G; mine’s S:
C:\>XCOPY C:\Users\* S:\ /e /i /h (then files like those 3 listed below get copied over)
C:\Users\desktop.ini
C:\Users\All Users\agent.1509128044.bdinstall.bin
C:\Users\All Users\HP Deskjet 2540 series\Help\flash\zoom.swf
Then you can try System Recovery Options / Advanced Options shown in the screenshots.
NB:- W7 Try running a Startup Repair more than once for a full fix.
NB: - W10 Begin with the Automatic Repair, then Startup Settings etc.
From either the C:\ or the X:\ prompt try the following
cd boot
bootrec /FixMBR
bootrec /FixBoot
bootrec /RebuildBCD
If the above FAILS then please try:-
http://www.thewindowsclub.com/repair-master-boot-record-mbr-windows
http://www.thewindowsclub.com/install-windows-7-from-usb
http://www.thewindowsclub.com/install-windows-10-from-usb
When running scan, Mcafee wants me to downlaod Shockwave player; but when I try, and get to Adobe sight, they tell me I must load Internet Explorer. Currently browser used is Microsoft Edge. In windows accesories Internet explorer is there. AQuestion how can I use it this one time to update the shockwave player for this laptop and still continue to use Microsoft Edge as my browser>
Let me take a moment to thank you for posting on the HP Support Forums.
I understand that you have an HP 15-g019wm Notebook and it seems to be stuck while performing the Windows updates. The laptop is facing a slow performance and then you initiated the updates. Upon restarting, the laptop is stuck on the message saying "Getting Windows ready, Don't turn off computer". I'll be glad to assist you with this case.
I recommend you to perform the following steps to isolate the issue and arrive at a fix:
Select an application that is not responding, and then click End Task.
A Microsoft Windows error message might appear: Windows Explorer has stopped working. Windows might check to see if there is a solution for the problem or prompt you to close the program. Or, if you see If you can’t see the taskbar and desktop icons, press Windows key and type Explorer….”
If you can’t see the taskbar and desktop icons, press the Windows key, type Explorer in the field, and click OK to restart File Explorer.
Continue clicking End Task for applications that are not responding until all unresponsive applications are removed from the list.
Click a window outside Task Manager.
If the laptop does not respond to the above actions then let us manually power off the laptop by pressing and holding the power button on it until it powers off completely.
Now, you may power on your HP laptop and if the laptop boots successfully to Windows then run the Windows 10 update troubleshooter.
If the laptop does not boot successfully to Windows, then let us perform a Microsoft Push Button Reset. This repairs your computer by reinstalling the operating system. This can be done either while preserving your personal data and customizations, or removing all your personal data. Please perform the steps mentioned under "Performing a push-button reset through Windows Recovery Environment".
I sincerely hope this fixes the issue. Please feel free to let me know how it goes. All the best! 
That all sounds very odd. I can't understand why McAfee wants you to install shockwave player. You can run Internet Explorer just don't change any default settings. Edge will continue to be your default browser. However, it sounds to me like you have some malware on your computer and you should run ADW Cleaner from Malwarebytes before you install anything else:
https://www.malwarebytes.com/adwcleaner/
Hello,
for some reason my laptop decided to go on the fritz 2 days ago, whn I am typing in 2 languages I am using the virtual keyboard to input the numbers, however it is getting a little tedious to do that, as my touch keyboard went mad and inputs every single number twice. Is there any way to sort the problem as it is getting rather frustrating.
Is it possible to charge HP 14-bp081no through USB-C port? I would like to connect the laptop to a USB-C dongle (hub) and use the 230 v charger which comes with the dongle.
Unfortunately the answer is no.
Only charge the notebook with the power adapter it was delivered with. Plug it into the power adapter connector.
OK, thanks
You're welcome!
Hi:
What processor does your notebook have?
7th gen core? 6th gen core? Pentium? Celeron?
Makes a difference as to what drivers you need...
I HAVE AN INTEL CORE i3
