Re: please help I can't access my laptop

Hi,

You're welcome :smileyhappy:

Try creating a Recovery USB and see if this will run.

First, if you don't still have the image file, download it from the relevant link below.

Windows 7 32bit

Windows 7 64bit

The guide on creating this bootable USB recovery is on the following link - ignore the guides' suggested download for the ISO 'go to here' as this requires payment.

http://www.techradar.com/news/software/operating-systems/how-to-create-a-windows-rescue-usb-stick-984726

Once created, see if you can now run Start-up repair as described in the article below - if it works, you may need to run this upto 3 times..

http://www.sevenforums.com/tutorials/668-system-recovery-options.html

Again, if the above fails to help, make a note of any error messages you may get during the procedure and include them with your next post.

Best regards,

DP-K