This is NOT official HP Customer Support and I, as most other persons on this forum, do not work for HP. This is a peer-to-peer user supported forum for HP consumer class products. HP maintains no official presence on this forum and it is unlikely that HP will respond in an official capacity. Any reply from a HP employee represents their own opinion and not that of HP's.
If you didn't create your personal HP Recovery Media when you first setup your computer, please contact official HP Customer Support, via the HP Worldwide Support Portal, to see if HP recovery Media is available for your model. You may need to contact both regions as you purchased the computer in one region and now reside in another.
If you have any further questions, please don't hesitate to ask.
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