Hello Gar7,
Welcome to the HP Forums!
I understand you are unable to load the computer properly. I apologize for the inconvenience, but I would contact HP phone support. Since it is brand new, the agent should replace or service the product, or provide an immediate resolution. You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide
Please let me know if you have any other questions or concerns. Thanks for choosing the HP Forums. Have a great day!
Mario