When requesting assistance, please provide the complete model name and product number of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.
The above requested information can be found on the bottom of your computer, inside the battery compartment, or on the BIOS setup screen. Please DO NOT include your serial number. Enter the model/product information into HP's Online Consumer Support page and post it here for our review.
While you may not like this answer, please remove the 500GB hard drive from the computer when running the HP Recovery from the USB Flash Drive.
If you have any further questions, please don't hesitate to ask.
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