Thanks for your reply René. Sorry to hear that we are still having the same issues. If you do a System Recovery on your computer it is recommended that you back up your data. You will lose your information. The Recovery will take the computer back to its original manufacturers settings. Here is a link that will show you how to do the Recovery. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01867418&tmp_task=solveCategory&cc=us&dlc=en&lc=en&product=5156970#N1132.
Please let me know if this does NOT resolve the issue.
Thanks again for your time.