Your Question: Help...Getting incorrect info from Microsoft....from Geek Squad....so frustrating! I have an HP Presario, Windows 7 based laptop. The virus, F.B.I. is stopping me from getting anywhere. Geek Squad needs key # found on back of computer, but it is faded and not legible...they said it was their policy to have that before they could clean up the computer. They referred me to Microsoft...I spend almost an hour on the phone with 2 different tech support people. They finally say for $99 they can clean it up, then give me the key #...Really?? Can anyone offer any suggestions/ideas/repair answers??? Thanks in advance!
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