I need help please, I have problems with my new laptop is a hp zbook studio x360 g5 the problem I have is that the fingerprint reader does not work and the facial recognition of Camara do not work.
I looked for several guides that indicated that I should activate from the BIOS but I can't find it. What could I do please?
I also searched the Device Manager and I didn't find any biometric devices
hi I just bought HP Envy x360 13-ar0009AU in Indonesia.
I want to set up my sign in to this notebook using WIndows Hello Face.
But I can't click the set up button.
There's a statement like this: "This option currently unavailable. We couldn't find a camera compatible with WIndows Hello Face"
What should I do to use the Windows Hello Face to sign in on my notebook?
Dear HP team,
There is a windows update and anti virus Mcafee issue kindly request to resolve the issue on priority..
Once you free kindly call me - 9036112814
I will be thankful to you.
Warm Regards,
Prathap TC
Please use the Fn+Esc key to determine the BIOS version that is installed and post it here in your thread.
The following link is for the most recent BIOS version(01.08.00 Rev.A) from the driver support web document for your ZBook .
Hi, thanks for replying.
Unfortunately, there is no 'screen configurations' tab under 'display adapter settings' .
It is incredibly frustrating that HP have automatically started showing this notification a few weeks ago with no opt-in or opt-out feature. Why is there no universal way to turn this off - terrible work from HP.
I'm glad you got this issue sorted out
Di visit our HP Support Community and drop us a message anytime you need help
Thank you
Hi
Welcome to the HP Support Community.
Appreciate you trying these steps.
Please try these steps - HP Notebook PCs - Computer Starts but Screen Remains Blank (Windows 10, 😎
If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your computer.
Have a great day!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
@ECHO_LAKE
thanks for replying
rollback option wont work here. rollback option looks disable here.
its shows device status
"
This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
{Operation Failed}
The requested operation was unsuccessful.
"
I have forwarded your information to the appropriate team. They will follow up with you via the contact information you provided.
Thank you for visiting the HP Support Community
Regards,
Arthur-c
Thank you for posting back.
I have a few troubleshooting steps we could try to fix the issue:
To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates.
Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.
To open the HP Support Assistant, double-click the HP Support Assistant icon 
.
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629
Hope this helps! Keep me posted for further assistance.
How can you remove fans from certain laptops without even having a clear argument?
: Please read
https://support.hp.com/us-en/document/c05387497
which says
note:Performance Control is only available on certain computer models. Refer to the OMEN Command Center features table in this document to see if this feature is available on your computer.
Regards.
then where is it.......... ?
Thank you for posting on the HP Support Community.
Keep me posted for further assistance.
I'll be glad to assist you with this.
With the new windows update audio driver coms with Realtek.
If you would link to use the B&O you roll back a device driver to a previous version of Windows 10.
To roll back a device driver to a previous version of Windows 10, use these steps:
Right-click the device, and select the Properties option.
Click the Roll Back Driver button.
You can also run the HP Support Assistant and look for the latest B&O drivers.
Click here: https://support.hp.com/in-en/document/c03467905 for Using HP Support Assistant.
Keep me posted, how it goes!
If the information provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Thank you for joining the HP Community.
Have a great day!
Cheers:)
Let's Uninstall the drivers from the device manager.
1) Right-click the Start button, then click Device Manager.
2) Expand Keyboards then right-click Standard PS/2 Keyboard and click Uninstall.
3) When prompted to confirm, click OK.
4) Restart your computer after the uninstall.
Keep me posted, how it goes!
If the information provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudosbuttons, that'll help us and others see that we've got the answers!
Have a great day!
Cheers:)
Yeah, I tried every single option connected with updating, reinstalling and installing previous versions of touchpad driver but it didn’t work. I’ve tried phone support and ended up sending my laptop to repair so now I have to wait for repair report.
Thank you for posting on the HP Support Community.
This sounds like hardware related issue with the computer as it's not booting on.
I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Note: Disconnect all the connected devices from the computer including power cord and try to turn it back on after few hours sometimes this fixes the issue.
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Hey, I recently bought HP Notebook 14 (dk0016no) and I have faced an odd malfunction.
Using web browser (mainly EDGE and Mozilla Firefox) causes for the browser to suddenly freeze, and after few seconds whole computer follows.
First the browsers window freezes, but the mouse moves smoothly still highlighting buttons in the task bar etc., and after a while the mouse starts stuttering and also stops moving. Clicking taskbar items however does nothing when i tried out of curiosity. Usually when the freeze happens I can hear the pc fan slowing down/turning silent also.
I'we noticed this problem occurs more on pages heavy with videos, gifs, ads etc. however it has happened allso on mostly text based sites with just few ads or so.
Any idea whats causing this?
Only thing that works dusing freeze is hard reset holding the power button down for few seconds. It feels odd as the pc is otherwise capable of running low key games and software pretty well, but browsers causes a collapse.
I purchased an HP laptop for school have not even had it for 3 months and the memory is full already I deleted almost everything that came on the computer I can save no files for school and still it says to buy external memory why do I need to buy memory when the computer should have came with memory all the updates they do is taking all my memory. When I call to speak to someone they told me I should have purchased a computer with more memory I told them when I purchase this computer I told the guy at the store what I needed it for he needs traditional to be fine. Don't know who to contact or what to do now
